PRIVACY POLICY
ProbioticBalance (“Company”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your data when you visit or make a purchase from probioticbalance.com (“the Website”). By using our Website, you agree to the practices described below. If you do not agree with this policy, please discontinue use of the Website.
We may update this Privacy Policy periodically to reflect changes in our business operations, applicable laws, or technology. The “Last Modified” date at the bottom of this page indicates when this policy was last updated. Continued use of the Website after such updates constitutes your acceptance of the revised Privacy Policy.
Information We Collect
We collect only the information necessary to process your orders and provide excellent service. When you place an order or interact with our site, we may collect:
• Your name, billing address, shipping address, phone number, and email address.
• Payment information (credit/debit card details), processed securely by our payment gateway provider — we never store full card details on our servers.
• Account credentials (if you create an account), encrypted and protected for security.
• Communications and correspondence you send to our customer service team.
In addition, we automatically collect limited technical data when you browse our Website, such as IP address, browser type, device type, and general location (city/state). This information helps us improve performance, maintain site security, and optimize our user experience.
How We Use Your Information
Your personal information is used for the following purposes:
• To process and fulfill your orders, including shipping and delivery.
• To communicate with you regarding your orders, account, or customer service requests.
• To improve our Website, services, and product offerings.
• To comply with applicable legal and regulatory requirements.
• To prevent fraudulent or unauthorized transactions.
If you have opted in to receive marketing communications, we may send you occasional updates about new products, special offers, or promotions. You may unsubscribe at any time by clicking the “unsubscribe” link in any marketing email or by contacting our customer support.
We do not use your information for behavioral advertising, data profiling, or third-party marketing purposes.
Information Sharing
We never sell, rent, or trade your personal data. Your information is shared only with trusted service providers who help us operate our business — such as payment processors, order fulfillment centers, and technical service providers (hosting, security, analytics). These third parties are contractually obligated to maintain confidentiality and may use your information solely to perform their designated services.
We may also disclose information if required by law, court order, or government regulation, or if such disclosure is necessary to protect our rights or respond to legal claims.
Cookies and Tracking Technologies
Our Website uses cookies to ensure proper functionality and to enhance your browsing experience. Cookies help remember your preferences, maintain your cart contents, and provide aggregate insights about Website usage.
We use three categories of cookies:
• Essential cookies: Required for checkout, cart, and security features.
• Performance cookies: Help us understand how visitors use our site (anonymous analytics).
• Functional cookies: Remember preferences such as language and region.
You can disable cookies in your browser settings, but some Website features may not function properly as a result. ProbioticBalance does not use advertising or tracking cookies.
Data Retention
We retain your information only as long as necessary to fulfill your order, provide service, and comply with legal or accounting obligations.
• Transactional data is generally retained for up to five (5) years for legal compliance.
• Customer account data is retained until you request deletion.
• Email communications are retained until you unsubscribe or request removal.
After the applicable retention period, data is securely deleted or anonymized.
Data Security
We implement reasonable and industry-standard measures to safeguard your information from unauthorized access, alteration, disclosure, or destruction. This includes SSL encryption for all data transmissions and secure storage on protected servers.
Payment information is transmitted directly to certified payment processors using encryption protocols and is never stored by ProbioticBalance. Access to customer data is restricted to authorized employees who require it for business operations.
While we make every effort to protect your information, no method of electronic transmission is entirely secure. By using our Website, you acknowledge and accept this inherent risk.
Your Rights and Choices
You have the right to:
• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal data (subject to legal retention requirements).
• Opt out of marketing communications at any time.
To exercise any of these rights, please contact us at support@probioticbalance.com. We will respond promptly, typically within 30 days.
Children’s Privacy
Our Website and products are intended for adults over the age of 18. We do not knowingly collect information from children under 13 years of age. If we discover that we have inadvertently collected such data, it will be deleted immediately.
International Data Transfers
All data collected by ProbioticBalance is processed in the United States. If you access our Website from outside the U.S., you acknowledge that your information may be transferred to, processed, and stored in the United States, where privacy laws may differ from those in your country of residence.
Third-Party Links
Our Website may contain links to other websites. These external sites operate independently and are not controlled by ProbioticBalance. We are not responsible for the content or privacy practices of any third-party websites. We encourage you to review their privacy policies before providing personal information.
Contact Information
If you have any questions or concerns about this Privacy Policy, or wish to exercise your privacy rights, please contact us at:
KA Market Avenue LLC
14147 Castle Blvd Apt 103
Silver Spring, MD 20904
Email: support@probioticbalance.com
Phone: (855) 507-7653
Customer Service Hours: Monday – Saturday, 9 AM – 7 PM (local time)
Acceptance of Policy
By using ProbioticBalance, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Website.
Last Modified: October 9th, 2025