USER AGREEMENT
You must read and agree to these Terms and Conditions before ordering from ProbioticBalance. By placing an order on ProbioticBalance, you agree to be bound by the following Terms and Conditions.
ATTENTION
This is a binding agreement between you, the person or entity agreeing to the terms contained in this document (“I”, “you”, “your” or “Customer”), and ProbioticBalance, a brand owned and operated by KA Market Avenue LLC (“our”, “us”, or “Company”) (collectively, the “Parties” or “we”). These terms and conditions, as well as any additional terms, conditions, and covenants referenced in or made available by hyperlink in this document (collectively, these “Terms”, “Terms of Use” or this “Agreement”), govern your use of and access to this Website and any and all of its sub-pages (collectively, the “Website”).
ACCEPTANCE OF TERMS OF USE
By using, visiting, or browsing the Website, as well as placing an order with ProbioticBalance through the Website, you accept, without limitation or qualification, these Terms of Use and agree, without limitation, to the terms of our Privacy Statement. If you do not agree to be bound by these Terms of Use and the Privacy Statement, you should exit the Website immediately. By accessing, using, or ordering products through the Website, you affirm that you have read this Agreement and understand, agree, and consent to all Terms contained herein.
These Terms of Use constitute the entire agreement between ProbioticBalance and you, and supersede all prior or contemporaneous agreements, representations, warranties, and understandings with respect to the Website, the content, products, or services provided by or through the Website, and the subject matter of these Terms of Use. This Agreement is intended to be governed by the Electronic Signatures in Global and National Commerce Act. You manifest your agreement to the Terms in this document by any act demonstrating your assent thereto, including clicking any button containing the words “I Agree”; “Place My Order”; “Submit” or similar syntax, or by merely accessing the Website, whether you have read these terms or not.
You further agree not to use or access the Website if doing so would violate the laws of your state, province, or country. The “last modified” date at the bottom of this page indicates the latest update to this Agreement.
CREDIT CARD DESCRIPTOR
We do not store your credit card details. Each order requires a new payment authorization for security reasons. The descriptor that appears on your credit card statement will be probioticbalance.com. If you have any questions regarding your credit card statement, please contact our customer service department.
PRODUCTS AND PRICES
This is the full range of products and offers currently available in our store:
Digest Balance – $7.99
Gut Harmony – $14.99
Flora Boost Gummies – $24.99
BioGut Defense – $29.99
IntestiCleanse – $34.99
MicroBiome Restore – $39.99
Total Gut Balance+ – $49.99
DELIVERY COST
Deliveries are free within the United States (free S&H). Shipments are tracked and a tracking number is sent by email as soon as the order is shipped. U.S. orders are typically delivered within 7 business days via USPS.
REFUND POLICY
We refund all cases of fraud and unauthorized transactions, including shipping and handling charges. Call (855) 507-7653 to obtain a refund.
Refund requests must be made within 30 days of receipt of the product. Customers are restricted to receiving a single refund per product ordered. Repetitive refunds are not permitted unless the product, as delivered to you, is defective. We reserve the right to refuse a refund to any customer who repeatedly requests refunds or who, in our judgment, requests refunds in bad faith.
To process your refund, please provide your name and delivery address. If you provide insufficient or incorrect information, your refund may be delayed. Once a refund has been approved, please allow up to 10 business days for it to be applied. Depending on your issuing bank, it may take up to 10 business days to appear on your statement.
All approved refunds are credited back to the original payment method used for the purchase.
RETURN POLICY
To obtain a refund, contact customer service by phone to obtain an RMA (Return Merchandise Authorization) number. Write this number on the outside of the shipping package and send the product back to our fulfillment center at the address below within 30 days of receipt.
Returns are accepted for both opened and unopened products within 30 days of delivery. All returns must include the original packaging and any remaining product. You are responsible for return shipping costs unless the item arrived damaged or defective. Once the return is received and inspected at our processing center, your refund will be processed within 24–48 hours and credited back to your original payment method. Depending on your bank’s processing time, it may take up to 10 business days for the refund to appear on your statement.
Return Address: 1175 Baker St, Costa Mesa, CA 92626
Email: support@probioticbalance.com
Phone: (855) 507-7653
Customer Service Hours: Monday – Saturday, 9 AM – 7 PM (local time)
FULFILLMENT ADDRESS
1175 Baker St, Costa Mesa, CA 92626
SHIPPING TERMS
Orders are shipped in the quantity you selected at checkout. Delivery within the United States is expected within 7 business days via USPS (tracking provided). Please note that shipments are not sent on Saturdays, Sundays, or public holidays. ProbioticBalance does not guarantee exact delivery dates or times but ensures that delivery is always free of charge for the customer.
All purchases are one-time transactions. We do not offer subscription or auto-ship programs.
For customer care or billing inquiries, please contact our toll-free number: (855) 507-7653.
LIMITATION OF LIABILITY AND DISCLAIMER OF WARRANTY
The materials and products offered on the Website are provided “as is” and without warranties of any kind, either express or implied. To the fullest extent permissible under applicable law, ProbioticBalance disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability or fitness for a particular purpose.
In no event shall ProbioticBalance be liable for any indirect, incidental, or consequential damages arising from the use of our products or Website. ProbioticBalance’s total liability for any claim shall not exceed the purchase price of the product that gave rise to the claim.
Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.
REPRESENTATIONS; PRODUCT DISCLAIMERS
ProbioticBalance provides dietary supplements designed to support digestive well-being. Statements regarding dietary supplements have not been evaluated by the Food and Drug Administration. Our products are not intended to diagnose, treat, cure, or prevent any disease.
Information on this Website or in emails is for informational purposes only and is not a substitute for professional medical advice or care. Do not use this information to diagnose or treat any health problems without consulting your physician. Our products are not intended for use by persons under 18 years of age. If you are pregnant, nursing, taking medication, or have any medical condition, consult your physician before use. Do not use if the safety seal is broken or missing. Discontinue use and consult a healthcare professional if you experience any adverse reaction. Keep out of reach of children. Use only as directed and do not exceed the recommended serving.
All product specifications, performance data, and other information on the Website are provided for informational and illustrative purposes only and do not constitute a guarantee or representation that the products will conform to such specifications or performance data. Individual results may vary depending on age, lifestyle, and adherence to usage directions.
By using the Website, you agree to comply with all applicable laws and regulations of the United States. The material provided on the Website is protected by law including, but not limited to, United States copyright and trademark law and international treaties. ProbioticBalance makes no representation that materials contained on the Website are appropriate or available for use in other locations; those who choose to access the Website from outside the United States do so at their own initiative and are responsible for compliance with applicable local laws.
USE OF INDIVIDUAL INFORMATION
We do not sell, rent, or share any of our customers’ information with third parties. Customer data is used solely for order fulfillment, customer support, and lawful business operations.
YOUR REPRESENTATIONS
You hereby represent and warrant that you are age eighteen (18) or older, that you have read this Agreement and fully understand the terms contained herein, that any products you purchase from the Website will be used for your personal, non-commercial use, and that you will not re-sell, re-distribute, or export any product that you order from the Website. You further represent that ProbioticBalance has the right to rely upon all information provided by you and may contact you by email, telephone, or postal mail for order or service-related inquiries.
INTELLECTUAL PROPERTY
The Website and all of its contents, including but not limited to articles, text, photographs, illustrations, graphics, product designs, logos, and the collection, arrangement, and assembly of all content (collectively, the “Intellectual Property”), are protected by copyright, trademark, and other laws of the United States and international treaties. The Intellectual Property is the exclusive property of ProbioticBalance or its licensors. No license or ownership rights in or to any of the Intellectual Property are conveyed to you by virtue of this Agreement or by your purchase of any product from the Website. Unless otherwise permitted by law, none of the Intellectual Property may be reproduced without the prior written permission of ProbioticBalance.
WEBSITE USER CONDUCT AND RESTRICTIONS
You must be 18 years of age or older to access our Website. As a user of the Website, you agree that in connection with your use of the Website and its content you will not engage in any unlawful, abusive, harassing, defamatory, or otherwise objectionable behavior; upload viruses; infringe intellectual property rights; or interfere with the Website’s functionality or security. You may not duplicate, frame, deep-link, data-mine, circumvent security, or attempt to gain unauthorized access to any portion of the Website or its systems.
TERMINATION OF AGREEMENT
This Agreement shall remain in force as long as you access the Website, use any of its functions, or place any orders. ProbioticBalance reserves the right to terminate this Agreement without notice and/or refuse to sell to anyone who we believe, in our sole discretion, (i) has violated any of the terms of this Agreement, (ii) is abusing the products or services we provide, or (iii) fails to provide sufficient information for proper identification.
INDEMNITY
You agree to defend, indemnify, and hold harmless ProbioticBalance, its affiliates, officers, directors, employees, and agents from and against any claims, losses, liabilities, damages, costs, and expenses (including reasonable attorneys’ fees) arising out of your misuse of the Website or breach of these Terms.
DISPUTE RESOLUTION
In the event of any dispute, you agree to first contact us in writing at KA Market Avenue LLC, 14147 Castle Blvd Apt 103, Silver Spring, MD 20904 with a description of the issue and any relevant details. We will review your request promptly and work with you in good faith to find a fair and timely resolution.
ARBITRATION
If a dispute cannot be resolved directly between you and ProbioticBalance, it may be submitted to an independent arbitration service. The arbitration will be conducted by a neutral arbitrator in the state corresponding to your billing address, and applicable federal or state law will govern the process. Arbitration will be solely between you and ProbioticBalance (not on a class or representative basis).
NO CLASS ACTIONS / NO JURY TRIAL
To the extent allowed by law, both parties waive any right to pursue disputes on a class-wide basis and any right to a jury trial.
GOVERNING LAW
You agree that this Agreement and any issue or dispute arising out of or related to your use of the Website shall be governed exclusively by the laws of the State of Maryland, excluding its conflict-of-law provisions. This choice of law does not affect your statutory consumer rights.
SEVERABILITY
If any provision of this Agreement or related policies is held invalid or unenforceable by a court of competent jurisdiction, that provision will be enforced to the maximum extent permissible, and the remainder of the Agreement will continue in full force and effect.
NO WAIVER
No waiver by ProbioticBalance of any term or condition shall be deemed a waiver of any subsequent breach of the same or any other term.
HEADINGS
Headings are for reference only and do not affect the meaning or interpretation of this Agreement.
COMPLETE AGREEMENT
This Agreement constitutes the entire agreement between the parties with respect to your access and use of the Website and your purchase of products, and supersedes all prior or contemporaneous understandings, written or oral, regarding such matters.
COMPANY ADDRESS
KA Market Avenue LLC
14147 Castle Blvd Apt 103
Silver Spring, MD 20904
Support Telephone: (855) 507-7653
Support Email: support@probioticbalance.com
Last Modified: October 9th, 2025